Sales & Reservations Agent – Victoria

We are looking for a person who exhibits the following Attributes:

Inclusiveness: Shows respect for people and their differences; promotes fairness and equality; engages the talents, experiences, and capabilities of others; fosters a sense of belonging; works to understand the perspectives of others; and creates opportunities for access and success.

Problem Solving & Decision Making: Problem solving: identifies problems, involves others in seeking innovative, simple solutions, conducts appropriate analysis, searches for best solutions; responds quickly to new challenges. Decision Making: makes clear, consistent, transparent decisions; acts with integrity in all decision making; distinguishes relevant from irrelevant information and makes timely decisions.

Communication: Connects with managers, peers and customers, actively listens, clearly and effectively shares information, and demonstrates effective oral and written communication skills.

Quality Improvement: Strives for efficient, effective, high quality performance in self and the team; delivers timely and accurate results; resilient when responding to situations that are not going well; takes initiative to make improvements.

Leadership: Cooperates and collaborates with colleagues as appropriate; works in partnerships with others.
Service Focused: Values the importance of delivering high quality, innovative service to internal and external clients; understands the needs of the clients; customer service focus.

Embrace and Initiate Change: Resilient to face change boldly, without resorting to complaints, apathy, anger or fear.
Duties:

Take reservations for tours and manage bookings, including processing payments, ticketing, collecting passenger data, verifying accuracy of data, documentation, handling cancellations and tracking current status of available tours
Sell tours in person and over the telephone
Sell travel insurance, including getting license to sell and maintaining licensing requirements
Assist in performing outside sales including maintaining presence in retirement centres/adult communities, keeping client data base updated through phone contact, communicating with area travel agents, and doing sales calls/presentations to interested clubs and groups
Proof-read and provide input on new tour product and helpful hints for tours when in office
Assist at trade shows, presentations and company travel shows
Sell individual Holland America and NCL cruises including booking through online portal, deposits, ticketing, collecting passenger data, documentation and completing internal accounting information.
Prepare daily financial reports for head office, including making bank deposits, overseeing visa/mastercard/debit transactions, processing refunds and balancing office cash.