About the Role
We are seeking professional individuals with great customer services skills to add to our team.
A successful candidate will be professional, motivated, highly organized and success driven. We are seeking a confident individual who strives for constant improvement and wishes to excel in their career.
You must have the ability to engage with customers, work well in a team environment as well as independently and promote our services. Strong organizational and multi-tasking skills are necessary in order to be successful in this fast paced work environment. You must be able to work well under pressure, be detail oriented, resourceful and show initiative.
Opportunities are available for full-time or part-time. This includes daytime, evening, weekends, and holidays. If you are not able to work evenings/weekends, do not apply.
Requirements
DISPATCH
Operations (booking, dispatching, tracking, and scheduling vehicles)
Customer service (incoming and outgoing) over the phone and email
Assist with customer inquiries, maintain good customer relations
Vehicle & Chauffeur Quality Assurance
Additional duties as required
JOB Qualifications:
The successful candidate will possess the following:
Ability to exercise good judgment and develop relationships
Excellent knowledge of the Lower Mainland
Demonstrated ability in fleet and driver management, trip planning, dispatch
Internet search, map reading, and business math
Demonstrated ability to solve problems, resolve disputes, and exercise sound judgment
Must be process and procedure driven, ability to follow a set process
Excellent communication skills (in person, via telephone, via email)
Expert multi-tasking, organizational, time management, scheduling
Strong attention to detail
Proven customer service skills, professional and confidential
Superior interpersonal skills with the demonstrated ability to work with others effectively in teams; as well as independently and diligently with little supervision
Calm and positive under pressure and handle multiple tasks
Flexible and positive, demonstrating a “can do” approach
Professional and mature
Minimum high school graduation
Completion of at least a two year diploma with a focus on business or operations or an equivalent combination of training and experience
Minimum 2+ years of dispatch experience, but will consider otherwise outstanding candidates with less experience.
High level of proficiency in MS Office, particularly Excel and Word
Fluency in English; second language an asset
Valid BC Driver’s License
*** Must have flexible availability, and work evening, weekends & holidays! ***
Salary/Wage
18
Accessible Employer: No
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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