About the Role
The Promotions Ambassador brings to life casino events and promotions including daily draws, tournaments, ballroom style dinners, concerts, grand openings and more. If you enjoy interacting with people, providing excellent customer service and have a strong stage presence, this is the role for you. Enhance your professional development and cultivate experience in Event Marketing with this fun and engaging hands on role.
WHY WORK AT PARQ
• Extended Health and Dental Benefits!
• RSP/RRSP Matching!
• Employee and Family Assistance Program!
• Tuition Reimbursement
• 20% off at Parq Food & Beverage Outlets!
• Discounted rates at local businesses within the community!
• Volunteer opportunities!
• Employee Recognition Program!
• Opportunities for growth and development!
• Companywide events!
• Refer a Friend Program!
Requirements
Be very well versed on casino promotions and events and be able to effectively communicate details to guests in person
Responsible for all draw operations and hosting including set-up, facilitation and teardown
Responsible for all announcements on the PA system leading up to daily draws
Engage customers during promotional draws and answer any questions about the promotion
Troubleshoot operational issues and guest enquiries that take place
Customer Service
Be an ambassador for the Parq Vancouver brand by providing exceptional customer service daily
Encourage customers to sign up for the Encore Rewards Program, talk about promotions and property amenities and assist them with kiosk functionality
Engage customers with the daily draws by explaining the draw activation, draw procedures and draw game concept both ahead of the draw and during the draw itself
Provide customer support on promotional terms and conditions
Events & Filming
Support the development, planning and facilitation of large scale events including but not limited to: dinners, concerts, parties and grand openings
Play a key role in event set up, registration, tear-down and overall event execution
Assist with any special requests from guests, clients and promoters during special events
Act as property filming liaison for film and tv productions during prep, shoot and wrap
Inventory
Take a regular inventory of marketing materials to ensure adequate stock
Handle organization of the marketing storage rooms
Assist with other administrative tasks/duties as assigned by supervisor
QUALIFICATIONS AND EXPERIENCE
High School Graduate and/or College Diploma
Confident with public speaking in front of crowds
Excellent verbal communication skills
Proven superior customer service experience
Works well individually and in a team setting with little or no supervision
Friendly, professional and outgoing demeanor
Bilingual in English and Chinese is an asset
Basic computer knowledge in Microsoft Office programs
Flexible time to allow a work schedule that accommodates the operational needs of a 24/7 casino, will be required to work evening, weekends and holidays
CERTIFICATES AND/OR LICENSES REQUIREMENTS
• Ability to obtain a valid GPEB registration
• Ability to complete all BCLC required trainings
• Serving it Right Certification
PHYSICAL REQUIREMENTS
• Able to lift, handle, and transport materials that are over 30lbs
• Required to sit, stand and walk during working hours
Salary/Wage
20/hour
Recommended Training
Serving It Right
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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