Operations Coordinator

• Responsible to plan, organize and coordinate all tours and suppliers’ reservations

• Responsible to establish and update work schedules and procedures as necessary and coordinate with the sales team

• Responsible to research potential service providers (restaurants, hotels, resorts, transportation, and destinations), negotiate pricing, sign contracts, order confirmation, coordinating payments and to evaluate each providers performance.

• Responsible to manage all the reservation requests and coordinate with the service providers

• Responsible to plan, schedule, administer, manage budgets, contracts, equipment, and supplies for every tour

• Responsible to prepare and submit operational reports and resolve service related problems

• Responsible to review and reconcile all service invoices from service providers and summarize payments for approval

• Responsible to manage and promptly resolve all customer complaints and inquiries

• Responsible to effectively communicate with partners, customers, and internal staff regarding tour package information.

• Accountable to contract service agreements with service providers and resolve all issues

• It may include attending trade shows, promoting company products and services, and signing contracts with partners

• Fully embrace and follow the vision, mission, and values, adhering to code of conduct, applicable regulations & standards

• Contribute to a positive company culture and work environment; provide polite and personal interaction

• Handle all confidential information with utmost information security and privacy

• With professionalism, tact, and conformance to business etiquette, be an ambassador of Selena Travel (Canada) Inc

• Ensure correspondence is in accordance with business writing etiquette and standards

Utilized the preferred communication medium(s) of those you are working with (ex: phone, email, apps, etc.) offering communication improvements as needed

Education & Experience:

• Bachelor’s Degree in Business Administration or Operations Management with a focus in tourism, travel, hospitality, business or operations is preferred

• Minimum of one (1) year experience in operations in the tourism, travel, or accommodation industry is preferred

• Travel Counsellor certification in Administration or Sales and Customer Service is an asset

• Experience with a travel reservation system is an asset

Qualifications:

• Team oriented and focused on the success of everyone

• Strong communicator, verbal and written with the ability to present well, be persuasive and express confidence in ideas

• Proven customer service experience with demonstrated professionalism

• Strong negotiation skills with the ability to influence and build trust

• Ability to be creative and find alternative solutions

• A self-starter with demonstrated ownership in area of responsibility

• Skilled in working with people, organizing & coordinating, both virtually and physically

• Proficient with Microsoft Office

• Must be able to travel overseas to attend travel trade shows at the marketplace

Location: Squamish, BC

Position: Full time, 40 hours per week

Work Type: hybrid, with some days working virtually

Other Perks/Benefits

• Flexible working hours

• Extended health and vision

• Fitness reimbursement

• Bonus incentives: innovation, annual and performance

• Maternity/Paternity Leave top up

Terms:

Applicants must be in Canada

With valid Work Permit or international students in a co-op program