About the Role
We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guest upon arrival and the duration of their stay. You must be comfortable working overnight, diffusing tense situations and directing members of the public. You will also accurately account for/ensure that all end-of-day reporting is accurate. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.
Requirements
Champions quality service when assisting with guest check-ins, check-outs, and additional hotel standard special requests as it relates to their stay
Oversees the overnight front desk operations and ensures established SOGs are executed in a professional and consistent manner
Shares Guest Service Best Practices with Guest Service Agents through ongoing coaching
Takes note of opportunities to improve processes and remove barriers that weaken the guest experience
Works toward continuously improving operational processes and provides ongoing suggested improvements to the Front Office Manager
Is accountable for End of Day Activities:
Guest Experience:
Champions guest resolution using existing SOGs; and provides ongoing suggested improvements to the Front Office Manager
Interacts with the guest throughout their stay, anticipating their needs and proactively resolving guest concerns
Drives customer loyalty by building individualized connections with guests
Acts as the Lobby Ambassador – Hotel & Guest Liaison
Ideal Candidate:
1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset
Post-secondary education in accounting, hospitality, or related field
Dedicated to working within a dynamic team that focuses on collaboration and guest experience
Proficiency with computer systems required, such as Microsoft Office and Opera
Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs
Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities
Leadership skills with the ability to coach, redirect, and motivate team members
Salary/Wage
23.00
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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