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Night Manager

Sun Peaks, BC, Canada

Job Type

Full Time

Workspace

On-Site

About the Role

We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guest upon arrival and the duration of their stay. You must be comfortable working overnight, diffusing tense situations and directing members of the public. You will also accurately account for/ensure that all end-of-day reporting is accurate. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.

Requirements

  • Champions quality service when assisting with guest check-ins, check-outs, and additional hotel standard special requests as it relates to their stay

  • Oversees the overnight front desk operations and ensures established SOGs are executed in a professional and consistent manner

  • Shares Guest Service Best Practices with Guest Service Agents through ongoing coaching

  • Takes note of opportunities to improve processes and remove barriers that weaken the guest experience

  • Works toward continuously improving operational processes and provides ongoing suggested improvements to the Front Office Manager

  • Is accountable for End of Day Activities:

Guest Experience:

  • Champions guest resolution using existing SOGs; and provides ongoing suggested improvements to the Front Office Manager

  • Interacts with the guest throughout their stay, anticipating their needs and proactively resolving guest concerns

  • Drives customer loyalty by building individualized connections with guests

  • Acts as the Lobby Ambassador – Hotel & Guest Liaison

Ideal Candidate:

  • 1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a vital asset

  • Post-secondary education in accounting, hospitality, or related field

  • Dedicated to working within a dynamic team that focuses on collaboration and guest experience

  • Proficiency with computer systems required, such as Microsoft Office and Opera

  • Professional demeanour with a passion for exceptional guest service and the ability to anticipate guest needs

  • Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities

  • Leadership skills with the ability to coach, redirect, and motivate team members


Salary/Wage

23.00


Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes

Job Application

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