About the Role
We are a fast growing, industry leading adventure tourism company looking for the right person to fill a seasonal leadership position with us.
Our mission is to empower people through shared experiences of learning, discovery and laughter. To stretch boundaries, challenge assumptions and think differently. We believe that everyone has the ability to feel wonder, about the world around them, and in the things they are able to accomplish.
Our reservations department provides thousands of customers from all over the world with memorable experiences that they want to enjoy time and time again. We offer many different options from a couple of short hours up to multi-country, multi-day expeditions.
As a key manager with our company, you would be directly responsible for driving our marking department via social media, online and in person initiatives. You would also assist our Reservations Manager in managing a team of 5-6 sales and reservation staff. You will also work with our partners and manage key clients directly. You will be reporting directly to the owner.
Our Reservations Coordinators are true adventure experts. Their knowledge and experience help guide customers through the booking process over the phone, online, and via email. They are able to answer any question about our tours and liaise with our operations team to ensure that every customer is looked after from the moment they first contact us to the day of their adventure. It will be your responsibility to ensure they have the skills and knowledge to fulfill the demands.
You will also be expected proactively seek out opportunities to grow our business. That includes reaching out and making contact with corporate clients, suppliers and key stakeholders. Also promote our activities to school groups, universities and local organizations, taking every opportunity to meet customers’ needs and achieve their monthly sales goals.
Requirements
• Managing our Social Media accounts
• Edit our website (wordpress)
• Creating monthly newsletters
• Create and edit photo and video content for social media platforms
• Create advertisement graphics
• Managing database of new media content
• Lead on marketing initiatives
• Provide guidance and leadership to the reservations and sales team
• Lead on marketing initiatives
• Booking adventures, taking payments and corresponding with customers
• Managing reseller relationships, building contacts and visiting stakeholders
• Developing positive relationships with customers and manage feedback effectively
• Handling and editing photo and video material for sales and promotion
Qualifications: * 2+ years of sales or marketing management experience
• Excellent written and oral communication skills
• Outstanding sales and customer service skills
• Outgoing, confident fun personality with strong people skills
• Excellent time management, planning and organizational skills
• Ability to multi task and maintain a strong attention to detail
• Ability to work in a fast paced, high pressured environment
• Patient, understanding and able to deal with customer concerns
• Fully computer literate with knowledge of MS Word and Excel
• Knowledge of social media
• Understanding of Human Resources
Salary/Wage
$4000-5000 per month
Other Perks/Benefits
• Company events • Flexible schedule • On-site parking • Paid time off • Performance Bonus
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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