About the Role
An integral part of the hospitality team, Quick Service Supervisors lead a respective team during games and events at Rogers Arena and provide coaching to ensure each fan receives exceptional service. This is a part-time, hourly, event-based position.
A typical shift includes:
-Leading a respective team and providing ongoing coaching and recognition to team members to ensure exceptional hospitality is provided and the fan experience is exceptional
-Contributing to building a high performance team by actively partnering with all staff of Rogers Arena
-Other duties as required
Requirements
Must be at least 19 years of age
Must be able to work weeknights, weekends, and holidays with a start time of approximately 4:00pm
Must be able to safely lift up to 35 lbs.
Must be able to stand during scheduled shift, withstand repetitive walking, reaching, and bending for long periods of time
Completion of Serving it Right Certificate
Excellent on-the-spot problem solving skills, including the ability to independently handle service recovery situations to a fan’s satisfaction
Strong communication and listening skills and the ability to communicate with guests and respond to inquiries
Have an incredible ability to thrive in a fast-paced and high volume environment while maintaining a first-in-class hospitality and food and beverage experience
Proven front line customer service leadership in a Quick Service setting
Non-Canadian residents must hold a valid work permit expiring no earlier than October 2024
This is an onsite role at Rogers Arena in downtown Vancouver
Recommended Training
Serving It Right
Terms:
Applicants must be in Canada
With valid Work Permit or international students in a co-op program
Job Application
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