About the Role
The Guest Service Supervisor will act as the source of reference and support for the front desk staff. Will be responsible for welcoming our guests and accurately verifying all information during the check-in/check-out process. In this role, accuracy and accountability are key. This is the ideal position for someone who shines in guest service, leadership, has excellent attention to detail, is skilled in problem resolution, and enjoys working in a fast-paced environment.    
Requirements
Supervise and coordinate the activities of associates to perform daily shift duties.
Ensure hotel policies and procedures are adhered to.
Show leadership through teamwork and continual agent development and training.
Establish work schedules and procedures and co-ordinate activities with other work units or departments.
Train associates in job duties, safety procedures and organisational policies.
Welcome guests in a friendly, prompt, and professional manner, recognizing Loyalty Members as well as returning guests. 
Assist Guest Service manager as needed.
Make room reservations, provide information and services to guests, and receive payment for services.
Check guests in, issue room keys, and provide information on hotel services and room location. 
Process guests check out, present statements of charges and collect payment.
Promote and acknowledge guest participation in Marriott Bonvoy and provide benefits to all members. 
Create and maintain a positive and productive atmosphere at the front desk; have good working relationships with managers and associates in other departments. 
Take action to solve guest problems/complaints using appropriate service recovery guidelines. 
The ability to work well within a team environment. 
Ensure the work area is clean, neat, and well organized.
Check hotel availability and know sales strategy each day through communications with the front desk supervisor. 
Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.  
Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service. 
Calm, organized work ethic with the ability to prioritize and meet deadlines. 
Qualifications and skills requirements 
Completion of secondary qualification or equivalent. 
One-year supervisory customer service / front desk experience is strongly preferred. 
Must speak fluent English. 
The ability to work a flexible schedule (shifts may vary from 6:00 a.m. start to midnight, including weekends) 
Strong communication skills are essential when interacting with guests and employees.
Strong math skills are used frequently when handling cash or credit. 
Attention to detail.
Calm, Organized work ethic with the ability to prioritize and meet deadlines.
High level of problem-solving, reasoning, motivation, and training abilities
Team player.
Efficient interpersonal skills.
Language:
English
Salary/Wage
23.00
Other Perks/Benefits
Benefits • Competitive starting wages. • Accommodated scheduling practices to give team members the optimal work/life balance that suits your needs. • Professional development training. You can take all the training you want/to need, and we’ll satisfy your eagerness to learn and grow with us. • A robust group benefits package for all part-time or full-time team members that includes access to all employee assistance programs that support mental, financial, physical, and emotional well-being.
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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