About the Role
The General Manager is charged with general oversight of all hotel operations. They will provide hands-on leadership in facilitating guest experiences that exceed expectations, while revenue is maximized, and expenses are effectively controlled. The GM will establish daily priorities and will support and direct the on-going activities of departments in key functional areas such as administration, the front desk, housekeeping, maintenance and banquet to ensure that all operations run smoothly and efficiently.
Requirements
You will have responsibility for all hotel operations.
Liaise with the head office with daily operations & sales
Recruit, train and support all associates and ensure optimal performance in accordance with existing hotel standards.
Compliance with Provincial Labor laws
Ongoing review of staff to ensure adherence to established policies and procedures.
Establish and maintain open collaborative relationships with team members, owners, Directors and the Head office.
Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses.
Oversight of Front office, Guest services and community involvement.
Oversight of housekeeping and maintenance functions
Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, – Capital Planning and Payroll
Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
Participate in revenue management calls, sales calls and owner meetings
Balance cost controls with exceptional customer service and associate satisfaction
Manage vendor relationships and negotiate service agreements
Strive to deliver a consistent guest experience
Ensure employees are motivated and also satisfied with their work.
Control payroll cost within predetermined parameters
Oversee effective use of hotel resources and breakfast/guest supply inventory.
Qualifications
3+ years minimum as Hotel General Manager or equivalent hotel experience
Bachelor’s degree or equivalent work experience
Excellent customer service
Knowledge of hotel PMS System
Pleasant, courteous, empathetic, fast acting, professional, friendly
Strong communication skills
Demonstrate organization and multi-tasking abilities
Able to work in a team environment
Familiar with common computer software programs
Ability to influence and achieve results in the areas of profitability and REVPAR
Highly motivated individual with strong leadership skills
Ability to hire, train, coach, guide, reward and develop staff, with emphasis on continuous improvement in guest service quality
Salary/Wage
65,000
Other Perks/Benefits
On site parking Paid time off Bonus pay Commission pay
Accessible Employer: No
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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