About the Role
Do you like to delight clients and colleagues by going above and beyond to resolve their inquiries and deliver world class exceptional customer experiences? If so, explore what we have to offer!
What your day will look like:
As the Concierge you are an ambassador for the Hotel, as you greet our guests in our hotel lobby.
You have the art of conversation down pat and can strike up a conversation with anyone at any time.
You will show case your knowledge of Vancouver and surrounding region by giving directions via all
modes of transportation, offer guidance and insight on tourism related events.
Your experience and skills include:
• Answer all calls directed to the Concierge desk and assist Wall Centre guests with questions and concerns.
• Welcome guests at Concierge desk and assist with dining and city recommendations and reservations, as well as any other questions.
• Consistently offer professional, friendly and engaging service.
• Display strong knowledge of Vancouver restaurants and multicultural dining options.
• Exceptional knowledge of the hotel, outlets and promotions.
• Liaise and communicate effectively with all appropriate operational departments.
• Assist guests with mail, messages, and any plans or arrangements they may require.
• Follow Wall Centre policies, procedures and service standards.
• Able to be flexible and work a variety of shifts, weekends, evenings and holidays.
• Perform other duties as assigned or directed by Director of Guest Experience and Concierge leaders.
Requirements
• Previous customer-related experience and excellent guest
service skills are required.
• Must have strong communication skills, both verbal and
written.
• Must be able to speak, read, write and understand English, a
second language is an asset.
• Must be able to assist guests with their concerns while
maintaining professional standards and problem solving
effectively; performing professionally and politely under
pressure.
• Must be able to operate efficiently and multi-task in an
extremely busy environment.
• Must have the ability to communicate with guests over the
telephone in a professional and pleasing manner in a variety
of situations.
• Must possess basic computer skills.
• Walking and standing for long periods of time required; you
must be able to exert well-paced mobility to get to other
departments in the hotel in a timely basis.
• Must be able to work longer than 8 hours if needed.
• Must be able to lift up to 40 lbs. occasionally.
• Must be a team player but able to work independently.
• Must be highly responsible & reliable.
• Requires writing, standing, sitting, walking, repetitive motions,
listening and hearing ability and visual accuracy.
• Diploma or certificate in Hotel Management or the equivalent
is an asset.
• Previous hotel Concierge experience preferred.
Salary/Wage
$22.35-$26.50 per hour
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
Please complete the form to apply for a position.
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