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Concierge/Valet

Vancouver, BC, Canada

Job Type

Full Time

Workspace

On-Site

About the Role

• Provide luggage assistance to guests upon arrival and departure.
• Act as a commanding presence at the Front Door, Front Drive, and Lobby areas.
• Provide seamless and efficient valet car park service, parking and retrieving vehicles as required.
• Immediately resolve guest concerns as they arise to ensure complete guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Accommodate all telephone, beeper and radio requests in a congenial manner.
• Legibly complete all luggage and car park tickets to ensure order and accuracy.
• Relay accurate directions to guests’ desired destination within local area and distribute maps with highlighted routes.
• Additional duties as required.

Skills/Knowledge Required
• A strong knowledge of the local area, including street grid layouts, key attractions, and recommended dining options.
• Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a keen sense of urgency at all times.
• Strong organizational skills and demonstrated ability to multi-task and prioritize in a fast-paced work environment.
• Must be self-directed, motivated and demonstrate exceptional customer service and interpersonal skills.
• Excellent ability to communicate clearly, concisely, and openly in all interactions.
• Ability to actively demonstrate initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
• Excels in a team environment.
• Ability to maintain a flexible schedule to meet the business needs of a 24/7 hotel environment, including mornings, evenings, weekends, and holidays.

Physical Requirements

• Must be able to walk and stand for long periods of time.
• Must be able to lift, push and pull up to 100 lbs on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility, including bending, kneeling, squatting and reaching.
• Specific vision abilities include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualification Standards

• Experience: Minimum of 2 year previous experience in a similar capacity, preferably in a luxury to ultra-luxury hotel environment.
• Visa Requirements: Proof of eligibility to work in Canada is required.
• Must possess valid Class 5 B.C. Driver’s License and clean driver’s abstract.

Requirements

  • Provide luggage assistance to guests upon arrival and departure.

  • Act as a commanding presence at the Front Door, Front Drive, and Lobby areas.

  • Provide seamless and efficient valet car park service, parking and retrieving vehicles as required.

  • Immediately resolve guest concerns as they arise to ensure complete guest satisfaction.

  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas.

  • Accommodate all telephone, beeper and radio requests in a congenial manner.

  • Legibly complete all luggage and car park tickets to ensure order and accuracy.

  • Relay accurate directions to guests’ desired destination within local area and distribute maps with highlighted routes.

  • Additional duties as required.


Qualification Standards

  • Experience: Minimum of 2 year previous experience in a similar capacity, preferably in a luxury to ultra-luxury hotel environment.

  • Visa Requirements: Proof of eligibility to work in Canada is required.

  • Must possess valid Class 5 B.C. Driver’s License and clean driver’s abstract.


Salary/Wage

19.00


Other Perks/Benefits

Extended Medical Benefits upon completion of three months probation period.


Recommended Training

SuperHost Foundations of Service Quality, SuperHost Service For All, Foundations of Workplace Safety (includes WHMIS)


Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes

Job Application

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