About the Role
•Delivering superior customer service, creating memorable dining and best in class fan experiences through effective hiring, managing, and training of part-time staff
•Providing leadership, development, and motivation to the team to ensure guest experience is always paramount through consistent delivery of high-quality food and beverage
•Overseeing all day to day and event activity to ensure proper planning and execution, including staff scheduling, room readiness, and product orders from the internal warehouse
•Overseeing post-event administrative responsibilities such as cash reconciliations, gratuities disbursements, product orders, and staff hours submissions
•Maximizing resources and inventories by managing cost, maintaining equipment, and monitoring inventory and budget to ensure the best use of inventory and allocation of expenses
•Supporting other Hospitality departments as needed for other events such as internal events or significant Catering functions (on or offsite)
Requirements
At least two years of industry-leading fine dining food and beverage operations
A strong on floor presence and demonstrated hands-on approach
Exceptional, polished, professional presence
Superior communication and conflict resolution skills with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners
Strong commitment to a premium level of quality and service
Strong food, wine, and beverage knowledge
An inspiring leader who has proven management skills rallying a team to achieve its highest potential
Skilled at developing and creating dining experiences that drive customer satisfaction and loyalty
Strong solutions based problem-solving skills, including the ability to analyze current business problems and implement recommended action plans
Strong emotional management skills and an ability to maintain a calm demeanor and react appropriately and effectively to situations as they arise
Excellent planning and organizational skills
Ability to handle conflicting deadlines and prioritize accordingly
Flexibility and ability to work evenings, weekends and holidays
Recommended Training
Serving It Right
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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