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Visitor Services

Brentwood Bay, BC, Canada

Job Type

Full Time

Workspace

On-Site

About the Role

The Butchart Gardens is a pre-eminent display garden covering 55 acres of a 130-acre estate and are host to over 1 million visitors each year from around the world. Visitor Services is responsible for the care and well-being of our visitors while they are in The Gardens. This diverse front-line department is responsible for delivering exceptional service to the visitors and staff of The Butchart Gardens.

Visitor Services is comprised of a variety of specialized areas and responsibilities. Regardless of which area you are scheduled to work, you will be involved in the following activities:
– directing bus, car, RV, motorcycle, bicycle, pedestrian traffic
– varied cleaning tasks: benches, garbage cans, lattice, sweeping, etc.
– answering a wide range of travel and tourism questions in the Information Centre
– almost constant interaction with visitors in a wide variety of service situations
– monitoring, assisting, and problem solving throughout The Gardens
– frequent litter/recycle pick-up rounds plus seasonal recycling projects

Requirements

  • Communicating in an energetic, polite and respectful manner

  • Adhering to established appearance policies

  • Working primarily outside in all weather conditions

  • Working outside in the dark – sometimes alone and in remote areas

  • Standing for long periods of time on hard surfaces: concrete, brick, asphalt and gravel

  • Light to moderate bending, lifting and reaching

  • Working unsupervised – entrusted with completing tasks as directed

  • Using two-way radio and other means of communications with appropriate etiquette

  • Performing numerous tasks related to grounds maintenance and clean-up in visitor view

  • Shift work including late evenings until 10:30pm, weekends and holidays


Note:

Although not a requirement, having a valid Class 7N or Class 5 license is an asset.


Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes

Job Application

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