About the Role
The visitor Services Counsellor is an important link between the visitor and the tourism industry products and service providers. The Visitor Services Counsellor is responsible for maintaining the day-to-day operations of the Visitor Centre under the direction of the Visitor Services Supervisor. This includes ensuring that the Visitor Centre is represented to the public in a pleasing, organized and professional manner.
This position is seasonal full-time, 5 days per week. Working schedule may vary according to Visitor Centre requirements influenced by, but not limited to, staffing levels, local events, and seasonality. Flexibility on hours required, including potential early morning, evening, and weekend work.
Requirements
Offering information and promoting tourism products and services.
Assist with accommodations, tours and general inquires in response to visitor requests.
Provide visitors with creative recommendations and activity options to encourage them to stay longer or return.
Provide clear and concise directions.
Always be up to date on new things to do and see in and around the city.
Keep brochure racks, retail displays, and storage organized and well filled.
Facilitate sales transactions for merchandise sold in the Visitor Centres and perform a daily cash-out.
Gather and record statistical information related to each visitor.
Keep Visitor Centre locations clean and presentable.
Perform other administrative tasks as required.
Attend special events or festivals throughout the summer which includes set-up and teardown of the Mobile Visitor Centre booth and tent.
Assist the Penticton & Wine Country Chamber of Commerce with various tasks and administrative duties, as needed, when scheduled at the Peach Visitor Centre location.
Salary/Wage
19.5
Recommended Training
SuperHost Foundations of Service Quality
SuperHost Service For All
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
** Only qualified applicants will be contacted for an interview.
Limited Time Offer!
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