Room Attendant

To provide our guests a clean and comfortable room every day while achieving high standards of cleanliness.

· Must be a people person and have a genuine desire to provide outstanding customer service to all of our guests.

· Performs routine duties in cleaning and servicing of guest rooms and public areas

· Maintain linens, towels and guest supplies in guest rooms

· Dust furniture and vacuum carpeting and area rugs, draperies and upholstered furniture

· Make beds, change sheets and distribute clean towels and toiletries

· Notifies management of any damage to guest rooms and ensures rooms are made ready for occupancy

· Assists in room inspection of the cleaned guest room

· Submit maintenance requests for repairs and work and safety hazards

· Knowledge of cleaning systems and chemicals

· Follow company health & safety and security procedures

· Welcome and acknowledge guests; anticipate and address guests needs

· Communicate information to the appropriate hotel personnel on any concerns or issues

· Maintaining the hotels cleaning standards and exceeding standard expectations

· Follow lost and found procedures, bagging and tagging accurately

· Provide exceptional customer service to guests by clearly communicating and resolving challenges to guest satisfaction

· Assisting other departments when necessary and available

· Comply with all standard operating procedures and policies of Hampton Inn & Suites Kelowna Airport

· Perform other related duties assigned by the management team