About the Role
Join our Restaurant Team as a Restaurant Reservations Host, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel.
The Host at The Pointe Restaurant is often the all important first impression for guests about to embark on an amazing dining experience, and the last point of contact as they leave the restaurant. This pivotal position comes in contact with a variety of guests with a high level of expectations
Requirements
Lead by example and be a pro-active member of The Pointe Restaurant Team.
Managing detailed restaurant reservations via the Inn’s Property Management System, email, and over the phone
Floor management including server/table section assignment to ensure a smooth pace of service
Welcoming and seating guests
Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards
Receive and effectively communicate room service orders from guests, and process through use of Silverware POS; assisting with delivery when necessary
Assisting service team when necessary
Inspect dining and serving areas and equipment; keeping the restaurant guest ready at all times
Ensuring menus are always up to date and presentable
Various administration tasks including, but not limited to, reservation email requests, internal correspondence, e-commerce
Perform quality assurance checks and address guest comments and complaints
Requirements:
Willingness to learn in a team environment while striving to exceed Relais & Chateaux, AAA 4 & 5 Diamond and Forbes Standards and be constantly challenged to grow within the restaurant team
Previous fine dining or host/hostess experience required
A professional attitude and an appreciation for detail
A passion for guest service, appreciation of food & beverages and desire for continual education.
Ability to lift and carry up to 25 lbs/11.3 kgs
Professional and positive attitude in every aspect of the position
Consistent punctuality and dedication
A calm, polite and composed demeanor
Previous experience with hotel and restaurant reservations software such as Maestro and Res Diary, Silverware, an asset
A desire to contribute exciting and innovative ideas towards the ongoing improvement of The Pointe Restaurant and the Wickaninnish Inn as a whole.
Valid Serving It Right Certification
A mutual understanding of your employment duration will be determined during your interview
Salary/Wage
20 per hour plus gratuities
Recommended Training
Serving It Right
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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