About the Role
Imagine arriving to work at a stunning slope-side hotel with mountain activities to thrill with skiing, boarding or enjoying the snowy outdoors! We are currently seeking to recruit an outstanding Reservations Agent to join our room Reservations department. The Reservations Agent plays a vital role in establishing a positive experience for our guests as they are the first interaction before arriving on property. The Reservations Agent ensures their holiday is booked with care, precision and purpose so the hotel operations team is ready for their arrival, delivering an elevated guest experience. This role is positioned to gain an exemplary understanding of all operations and will provide strength to the successful candidates’ professional experience, opening up opportunities of advancement internally and externally throughout the Tourism / Hospitality industry. If this sounds like you, fill out an application to work, live and play where you belong.
Requirements
Delivers quality service when assisting guests with booking their holiday, including offering to book restaurant reservations, resort activities and services
Shares knowledge about current pricing and promotions with Room Division Colleagues
Maintains a professional and friendly presence in the Reservations Office
Monitors reservations emails and voicemails
Monitors and responds to extranets requests and bookings
Completes travel agency commissions and monthly destination market reports
Handles customer queries and disputes professionally
Completes all gift certificate and gift card purchases and requests
Acts as the voice of our guests by communicating frequently with the Reservations Supervisor on purchase trends, requests and concerns
Assists the Front Desk as a Guest Services Agent as scheduled or as business levels dictate with check ins, check outs and additional hotel standard special requests as it relates to our guests stay
Acts with professionalism and provides a service standard that elevates the guest experience
Acts as an ambassador of the Hotel & Sun Peaks, as prompted by guests for direction and insight on internal and external events
Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns
Drives customer loyalty by building individualized connections with guests
Assists in emergency situations, liaising with other departments and making prompt decisions in the best interest of the guest and hotel
Ideal Candidate:
Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes
A working knowledge of hotel systems, specifically Opera would be a strong benefit
Proficiency with computers systems, such as Microsoft Office
Post-secondary education in hospitality, or a related field would be an advantage
Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
High degree of attention to detail is beneficial; a self-starter with a sense of urgency who measures success through task completion would find this roll very rewarding.
Multilingual and strong fluency in English, both written and verbal is a definite asset
Salary/Wage
19.43
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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