About the Role
As a Reservations Agent/Elopement Coordinator you will:
• Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, Forbes and AAA 4 & 5 Diamond Standards
• Monitoring and responding to all e-mail inquiries
• System entry of reservations
• Ongoing checks for accuracy and guest confirmations
• Be responsible for the management and booking of Elopement over the phone, by email, and through online platforms
• Organizing all elements of the Elopement Package consisting of 2 – 12 guests
• On-site contact for elopement guests when on shift
Coordination of and point of contact for all outside suppliers required for such weddings, i.e. flowers, photographer, etc. for elopements along with outfitters and other suppliers
• Coordination and liaison between all internal departments to ensure all details of the Elopement are taken care of and communicated efficiently
• Prepare weekly resumes to share with the senior management team
• In addition, clerical duties such as maintenance of reservation files and day to day operational paperwork are required
• This position will also be expected to assist on the Guest Reception desk in a limited capacity of a Guest Service Representative whenever necessary.
• Weekend shifts will be required
Requirements
Previous Front Office/Guest Service experience required
Knowledge of local area, recreation, and various event suppliers an asset
Working knowledge of Maestro, Microsoft Word and Excel are assets
Superior communication skills
Attention to detail and “sweat the small stuff” attitude
A calm and capable demeanor
Exemplary guest service skills
A professionally groomed appearance
A positive and pro-active approach
A desire to contribute positive and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole
Must be legally authorized to work in Canada
A mutual understanding of your employment duration will be determined during your interview
Salary/Wage
20.00
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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