Rental Centre Supervisor

• Oversee all opening/closing procedures for rental/repair shop

• Onboard and train rental and cashier team as required

• Administer the sign in and job assignment of rental technician and cashier teams

• Maintain efficient team levels as dictated by volume of business

• Follow company polices as well and leading Rentals team to do the same

• Ensure a high level of customer service and satisfaction

• Monitor and oversee daily organization and cleanliness of the shop

• Complete and/or oversee daily cash out and balancing procedures

• Complete all required paperwork/documentation for rental operation

• Work with Repairs Team to ensure proper maintenance of all rental equipment

• Communicates effectively with other departments as required

• Oversee and assist with guest interactions & transactions

• Be confident in managing guest expectations and seamlessly ensuring guest experience recovery

• Monitor and maintain safety requirements within the rental operation

• Support, motivate, coach, and recognize performance amongst the Rentals team and document performance

• Contribute to overall department goals

• Performing other related duties as assigned by General Manager or Senior Leadership Team

Qualifications/Competencies:

• Min 1 years Supervisory experience

• People focused with high level of customer care experience

• Excellent interpersonal skills, problem solving and decision making skills

• Excellent written and verbal communication skills

• High level of professionalism

• Ability to remain calm and courteous when under pressure

• Proficiency in MS Office and POS systems

• Excellent time management and organizational skills

• Accuracy and attention to detail

• Ability to remain organized and courteous under pressure

• Self-motivated, positive and results oriented

• Well organized, punctual, hardworking, self-motivated and outgoing

• Ability to remain calm and courteous when under pressure

• To be a team player who works well with others

• Ability to take direction and implement tasks efficiently

• Adaptable to work effectively in a diverse and ever-changing seasonal work environment

• Good knowledge of both ski and snowboard equipment

• Ski binding manufacturer certification knowledge and qualifications

• Equipment tuning/repair/testing knowledge and experience

• RTP software system experience as asset

Physical Demands & Work Environment:

• Ability to stand for extended periods of time

• Regularly required to walk, stand, sit, bend, stoop, kneel, climb stairs, balance, reach above shoulder and head

• Must use hands and fingers to handle or feel, write, type, manipulate objects; reach with arms and/or hands

• Ability to lift 25 lbs

• Must possess the ability to walk on uneven surfaces, and/or snow and ice-covered surfaces, stairs and/or ladders

• Must have the ability to tolerate exposure to work in all weather conditions

Availability:

• This is a full time position, working 5 days/week, including weekends, evenings, winter holidays and spring break

• Start/End Date: Early November – mid-April (weather and business volume dependent)

• Length of employment is dependent on seasonal operations

• Regular availability during the Winter Holidays and Spring Break is a requirement for employment

Certificates, Licenses, Registrations:

• Must be able to legally work in Canada

• Valid driver’s license

• A reliable/insured vehicle with winter tires to get to/from work (no shuttle service in the off season months)

Salary/Wage

$ 21/hour

Other Perks/Benefits

• Seasonal bonus program of 5%

• Skiing/riding/cross country skiing/snowshoeing/snow tubing benefits

• Free Lessons

• Discounts in F&B & Big Bear Sports

• FUN work atmosphere in unique environment!

Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes