top of page

Housekeeping Supervisor

Courtenay, BC, Canada

Job Type

Full Time

Workspace

On-Site

About the Role

The Housekeeping Supervisor, sometimes referred to as Executive Housekeeper, is responsible for executing the Housekeeping departmental mission (“To ensure physical guest comfort”) by guiding and organizing the Housekeeping team, its activities, and its resources.

The Housekeeping Supervisor is responsible for the efficient daily operations of the Housekeeping department, and Breakfast Bar; ensuring our cleanliness standards is always top of mind. This is done through strong relations with the Front Office team, cooperation with the Maintenance team and engagement and motivation of the Housekeeping hourly staff.

Requirements

  • To guide, organize, develop, and engage the entire Housekeeping team.

  • To ensure clean, superior guest rooms & public areas; efficient operation of the in-house laundry facilities.

  • Contribute to the overall success of the hotel through strong business acumen, a passion for service excellence, and a commitment to creating an exceptional employee experience.

  • Acts as a steward of the departmental resources and assets, operating with effective controls, processes, and procedures.

  • To ensure that all Health & Safety requirements are being met at all times.

  • Provide a high standard of customer service by efficiently and accurately dealing with all guests.

  • Upholds the core values of the Holiday Inn Express & Suites


Duties and Essential Job Functions

1. To guide, organize, develop, and engage the Housekeeping team:

The housekeeping supervisor plans and coordinates tasks of staff including employee schedules and the organization of opening & closing duties

Understands and upholds the management philosophy of being an “Engaging Supervisor”

Manages the performance of housekeeping staff by providing ongoing coaching; discipline, performance improvement, developing high potentials, and rewarding high performers

Daily coaching of all employees to ensure our standards are being met or exceeded

Ensures that new employees have completed and passed the standard, mandatory training program

Ensures regular guest room inspections and public area inspections are being completed and tabulated for ongoing records

Identifies departmental training needs

Facilitates the morning meetings; roll call, and assignment of special daily tasks

2. To ensure clean, superior guest rooms & public areas; efficient operation of the in-house laundry facilities.

Ensures that high standards are in place and that they are being met or exceeded

Is hands-on in completing housekeeping duties

Co-ordinates & conducts routine inspections of all areas, including public areas and laundry

Co-ordinates and follows up on maintenance requests

Assists with routine inspections of all machinery and equipment and abides by a preventative maintenance program

3. Contribute to the overall success of the hotel through strong business acumen, a passion for service excellence and a commitment to creating an exceptional employee experience.

Participates in Operations Meetings and hotel committees as required

Liaises with the Front Office team and maintenance department

4. Acts as a steward of the departmental resources and assets, operating with effective controls, processes and procedures.

Productivity; prepares schedule according to occupancy and ensures labor costs do not exceed budget

Review payroll.

Ownership of hotel Lost & Found service

Works in conjunction with the FOM to set up the meeting room and maintain cleanliness for incoming events.

5. To ensure that all Health & Safety requirements are being met at all times.

Ensures a safe work environment is provided and maintained for all housekeeping rooms department staff, including necessary training requirements

Be aware of all chemicals used in any of the cleaners/tools used on the job and utilize following safety guidelines

6. Provide a high standard of customer service by efficiently and accurately dealing with all guests.

Checks Heartbeat and guest feedback/ reviews daily. Conducts internal investigation, communicates finding to General Manager

Reviews policies and SOPs to prevent a recurrence, and communicates to the staff

Respects the guest’s privacy, security and personal belongings – follow appropriate procedures

Follows proper guest etiquette – respectful, friendly, and polite to all guests, using the guest name where possible

Familiar with all hotel amenities

Use your knowledge of the local area to help guests enjoy their stay

7. Upholds the core values of the Inn Express & Suites Courtenay

Integrity; Service Excellence; Ownership; Enrich the Community; Learning & Growth


Knowledge and Skills Required

  • High School Diploma

  • 2 years housekeeping experience

  • 2 years Supervisory experience

  • WHMIS certification; excellent knowledge of commercial cleaning products, chemicals and solutions

  • Intermediate MS Office skills


Physical requirements

  • Able to lift 10 lbs repeatedly throughout the day

  • Bend, stand, reach for extended periods of time, extensively throughout the day

  • Push cart weighing approximately 50 lbs several times throughout the day

  • Behaviour Demonstrated

  • Consistent attention to detail

  • Able to tolerate cleaning heavily soiled areas

  • Hard Working; enjoys being physically busy and active

  • Team Player and effective motivator

  • Highly organized with strong communication skills

  • Goal oriented

  • Able to tolerate a schedule where the weekly hours may fluctuate by season. Weekend shifts will be required. Overtime may also be required in peak periods. Schedule done according to business volumes

  • Takes ownership of duties, shows initiative and is proactive

  • The above statements are intended to describe the general nature and level of work to be performed by the employee in this job. They are not intended, and should not be construed, to be an exhaustive list of all responsibilities, skills, efforts, or working conditions associated with the job. They are intended to be accurate reflections of those principal job elements for defining expected performance and making fair pay decisions about the job and additional duties and responsibilities may be assigned. This job supersedes all prior job descriptions for this position.


Salary/Wage

21-23


Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: No

Job Application

Please complete the form to apply for a position.

Upload File

Application Submitted!

bottom of page