Guest Services Supervisor

General:

• Develop and maintain a thorough knowledge of Cypress Mountain’s products, amenities, and pricing

• Be confident in managing guest expectations and seamlessly ensuring guest experience recovery

• Accountable for daily maintenance of equipment, supplies and amenities for all Guest Service areas

• Adhere to all company policies, values; be a proponent and ambassador of Cypress Mountain

Specific:

• Oversee and assist with guest interactions & transactions in all Guest Services locations

• Manage a cash float, balance, and reconcile daily sales, balance safes, complete daily reporting and be familiar with and responsible for opening/closing all Guest Service locations

• Supervise, support, motivate, coach, and recognize performance amongst the Guest Services team

• Train and lead front line team to ensure day-to-day operation

• Provide ongoing coaching and development geared to deliver on Cypress Mountain’s service philosophy, safety, and guest experience

• Address, manage, coach and document performance

• Contribute to overall department goals

• Performing other related duties as assigned by General Manager or Senior Leadership Team

QUALIFICATIONS/COMPETENCIES:

• Min 1 years Supervisory experience

• People focused with high level of customer care experience

• Excellent interpersonal skills, problem solving and decision making skills

• Excellent written and verbal communication skills

• High level of professionalism

• Proficiency in MS Office and POS systems

• Excellent time management and organizational skills

• Accuracy and attention to detail

• Data entry and word processing skills

• Ability to multi-task in a fast-paced environment

• Self-motivated, positive and results oriented

• Well organized, punctual, hardworking, self-motivated and outgoing

• Ability to remain calm and courteous when under pressure

• To be a team player who works well with others

• Ability to take direction and implement tasks efficiently

• Adaptable to work effectively in a diverse and ever-changing seasonal work environment

• Ski industry experience an asset

• RTP software system experience as asset

PHYSICAL DEMANDS & WORK ENVIRONMENT:

• Ability to sit for extended periods of time, viewing a computer monitor

• Regularly required to walk, stand, sit, and occasionally required to bend, stoop, kneel, climb stairs, balance, reach above shoulder and head

• Must use hands and fingers to handle or feel, write, type, manipulate objects; reach with arms and/or hands

• Must possess the ability to walk on uneven surfaces, and/or snow and ice-covered surfaces, stairs and/or ladders

• Must have the ability to tolerate exposure to work in all weather conditions

AVAILABILITY:

• This is a full time position, working 5 days/week, including weekends, evenings, winter holidays and spring break

• Start/End Date: Early November – mid-April (weather and business volume dependent)

• Length of employment is dependent on seasonal operations

• Regular availability during the Winter Holidays and Spring Break is a requirement for employment

CERTIFICATES, LICENSES, REGISTRATIONS:

• Must be able to legally work in Canada

• Valid driver’s license

• A reliable/insured vehicle with winter tires to get to/from work (no shuttle service in the off season months)

Salary/Wage

21/hour

Other Perks/Benefits

• Seasonal bonus program of 5%

• Skiing/riding/cross country skiing/snowshoeing/snow tubing benefits

• Free Lessons

• Discounts in F&B & Big Bear Sports

• FUN work atmosphere in unique environment!

Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes