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Guest Services at Boutique Hotel in Vancouver's West End

Vancouver, BC, Canada

Job Type

Full Time

Workspace

On-Site

About the Role

The Guest Service Agent’s main duty is to take care of our guests through the entire stay process – from reservations to post-departure. This involves communicating through different mediums while using office apps as well as our Property Management System (RoomMaster).

Our small size also means that you will have different tasks and problems that arise to which you may need to improvise and make decisions. You may also need to help other departments. As an apartment hotel, your knowledge of in-suite appliances and entertainment will be required as part of the role. Training will be detailed in all areas.

We have both morning and afternoon shifts over weekdays, weekends, and holidays.

Requirements

  • Relevant experience with guest/customer service

  • Sales/Reservations skills

  • Proficiency with office apps

  • Well-organized, with the ability to handle pressure and multi-tasking

  • Knowledge of Vancouver attractions, transportation and local services

  • Reliable

  • Available for predominantly weekend and evening shifts 3 to 5 days per week

  • Fluency in written and verbal English

  • Able to work legally in Canada

  • Only those who are being considered will be contacted


Salary/Wage

Minimum $21 or higher depending on experience


Other Perks/Benefits

• Competitive wage

• Extended health plan

• Health Spending Account


Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes

Job Application

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