Guest Services Associate

• The successful candidate must have a friendly, smiley and welcoming attitude.

• The Guest Service Associate will be responsible for welcoming our guests and accurately verifying all information during the check-in process and following up during check out.

• The candidate must be extremely knowledgeable of all Hotel information such as: hotel outlet hours of operation, local attractions, rate structuring and guest-related events such as conventions and meetings.

• Each new associate is required to work the overnight shift.

• The Guest Service Associate – Night Audit is responsible for the reconciliation and completion of all daily Desk Associate’s work.

• Responsibilities include but are not limited to: posting balances to all guest rooms and closing out the day’s transactions; running accounts receivable reports; providing next day reports to the Front Office, Housekeeping, Food and Beverage, Banquets, Health Club, Sales and Executive Office as required.

• The candidate for this role will be organized and self-motivated.

• Along with the accounting functions of the role, the Night Audit Associate may also provide guest services to guests during the overnight hours, handling and helping to resolve issues as they arise.

• This role provides a wonderful introduction to the hotel industry as it allows interaction with several areas of the hotel.

QUALIFICATIONS:

• Previous Guest Service experience in a large hotel. A minimum of one-year previous hotel experience is preferred but not required

• The successful candidate will have excellent grooming and personal presentation,

• A friendly personality and a “can do” attitude.

• The candidate must possess excellent customer service and communication skills, both verbal and written and guest service skills, both verbal and written.

• This is the ideal position for someone who has a passion for guest service, values problem resolution and enjoys working in a fast-paced environment.

• Able to work flexible hours, including overnight shifts.

• Must be able to fluently speak, read, write and understand English.

• Able to maintain professional standards while multi-tasking in an extremely busy environment.

• Excellent knowledge of the city, including local events, restaurants, shopping and attractions.

• Able to communicate with guests in a confident and pleasing manner in a variety of situations.

• Must possess basic computer skills.

• Must be able to exert a well-paced ability to reach different floors of the hotel on a timely basis.

• Must be a team player but able to work independently.

• Requires writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

• Must have a valid class 5 British Columbia driver’s license and clean drivers abstract – abstract available through ICBC website

• All associates are required to be fully vaccinated with at least 2 doses of the Covid Vaccine and will be asked to provide their Canadian QR code as proof.

Salary/Wage

$23.00-$27.00 per hour

Other Perks/Benefits

Dental care, Employee assistance program, Extended health care, Life insurance, RRSP match, Vision care, Explore Travel Program, Ongoing Associate Appreciation Events

Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes