About the Role
We are searching for a strong team player and a people person who can work diligently as a team member and provide an inviting atmosphere for the guests upon arrival and the duration of their stay. You must be comfortable working different shifts (morning, afternoon, evening), diffusing tense situations and directing members of the public. If this sounds like the ideal work environment, fill out an application to work, live and play where you belong.
Requirements
Covers all shift types (AM/PM/Nights) as required.
Delivers quality service when assisting guests with check ins, check outs and additional hotel standard special requests as it relates to their stay:
Provides reservation information and rate information as required in an effort to secure future bookings.
Maintains a professional and friendly presence at the front desk.
Stops current task or employee conversation and looks up from workspace when guest approaches at 10 feet from desk, acknowledging and verbally greeting guest when 7 feet from desk using an acceptable greeting.
Maintains cleanliness by ensuring all operational items are in their designated place and keeps personal items such as beverage holders, out of sight.
Oversees the lobby and communicates the need for housekeeping services to the Supervisor.
Owns the Hotel Upper and Lower lobbies as their own and takes immediate action to clean and tidy the space throughout their shift.
Answers the telephone, directing the calls appropriately.
Guest Experience:
Acts with professionalism and provides a service standard that elevates the guest experience.
Acts as an ambassador of the Hotel & Sun Peaks, as prompted by guests for direction and insight on internal and external events.
Interacts with the guest throughout the duration of their stay, anticipating their needs and proactively resolving guest concerns.
Drives customer loyalty by building individualized connections with guests.
Ideal Candidate:
1-year minimum Front Desk experience in any field; resort experience is a vital asset
Post-secondary education in accounting, hospitality, or related field
Dedicated to working within a dynamic team that focuses on collaboration and guest experience
Proficiency with computer systems required, such as Microsoft Office and Opera
Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs
Excellent communication skills, both written and verbal, as well as excellent problem-solving abilities
Leadership skills with the ability to coach, redirect, and motivate team members
Salary/Wage
18.75
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
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