Front Desk Duty Manager

• Manage the day to day operations at the Front Desk to ensure compliance with all policies, procedures, standards and satisfying and exceeding the guests’ expectations

• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

• Research, recommend and introduce Front Office procedures and programs to improve the overall operation of the Front Office

• A proactive approach to guest comments and or issues, ensuring these are handled in a timely and professional manner meeting or exceeding guest expectations

• Assume full responsibilities for the department in the absence of the Front Office Manager Assist in training new staff members, coach them and monitor their performance

• Understands Front Desk positions well enough to perform duties in employees’ absence

• Other duties as assigned

Qualifications & Skill Requirements:

• Minimum three (3) years hospitality management or front desk experience

• Previous supervisory experience is considered an asset

• A degree or diploma in Hotel Management or equivalent is considered an asset

• Required to work various shifts including evenings, weekends and statutory holidays

• Excellent problem-solving skills, communication and reporting skills, customer service & people skills and flexible schedule availability

Salary/Wage

45000-48000

Other Perks/Benefits

Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care

Recommended Training

SuperHost Foundations of Service Quality

SuperHost Service For All

Foundations of Workplace Safety (includes WHMIS)

Serving It Right

An Introduction to Equity, Diversity, and Inclusion (EDI)

WHIMIS 2015

Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes