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Front Desk Duty Manager

Kelowna, BC, Canada

Job Type

Full Time

Workspace

On-Site

About the Role

The Front Desk Duty Manager is responsible for the daily operations of the Front Desk in order to WOW our guests. The ideal candidate for this position is friendly, detail-oriented, and is able to communicate effectively.

A successful candidate will be required to work various shifts including evenings, weekends and statutory holidays.

Requirements

  • Manage the day to day operations at the Front Desk to ensure compliance with all policies, procedures, standards and satisfying and exceeding the guests’ expectations

  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

  • Research, recommend and introduce Front Office procedures and programs to improve the overall operation of the Front Office

  • A proactive approach to guest comments and or issues, ensuring these are handled in a timely and professional manner meeting or exceeding guest expectations

  • Assume full responsibilities for the department in the absence of the Front Office Manager Assist in training new staff members, coach them and monitor their performance

  • Understands Front Desk positions well enough to perform duties in employees’ absence

  • Other duties as assigned


Qualifications & Skill Requirements:

  • Minimum three (3) years hospitality management or front desk experience

  • Previous supervisory experience is considered an asset

  • A degree or diploma in Hotel Management or equivalent is considered an asset

  • Required to work various shifts including evenings, weekends and statutory holidays

  • Excellent problem-solving skills, communication and reporting skills, customer service & people skills and flexible schedule availability


Salary/Wage

45000-48000


Other Perks/Benefits

Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Paid time off Store discount Vision care


Recommended Training

SuperHost Foundations of Service Quality

SuperHost Service For All

Foundations of Workplace Safety (includes WHMIS)

Serving It Right

An Introduction to Equity, Diversity, and Inclusion (EDI)

WHIMIS 2015


Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes

Job Application

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