Dining Room Reservationist & Office Assistant

Brentwood Bay, BC, Canada

Job Type

Full Time

Workspace

On-Site

About the Role

The Butchart Gardens is looking for a candidate to fill the position of Dining Room Reservationist and Office Assistant. The Dining Room is a fast paced, 130 seat fine dining restaurant. The Dining Room Reservationist and Office Assistant is an essential support to this restaurant.

Duties include but are not limited to:
 answering all internal and external phone calls to the Dining Room
 making reservations using OpenTable
 directing calls, taking and relaying messages
 using the internal paging and phone systems
 calling and/or emailing future reservations for confirmation
 entering and updating group bookings from the Groups Dept. database
 facilitating the Concierge program in OpenTable
 monitoring dining reviews in OpenTable
 assisting FS Admin and FS Purchasing with data entry
 using FoodTrak to create reports for chefs and managers
 work with chefs to complete and maintain allergy charts
 work with chefs and FS Admin to respond to all recipe requests
 assist with Dining Room service, e.g. polish cutlery, fold napkins, set tables etc.
 clerical support for other Food Service departments
 other duties as required

This is a seasonal position, 32-40hrs per week from mid-November to early January, with the possibility of continued seasonal employment for the Spring/Summer season. Shifts will mostly be Friday to Monday/Tuesday day shifts; however, some early evenings and occasional night shifts should be expected.

Requirements

At least one season in a customer service position
An ability to provide excellent customer service
Broad knowledge about The Gardens, The Dining Room, and services provided is preferred
Pleasant telephone manners are essential multi-line phone experience is beneficial
Competency in various computer programs including MS Office (Word and Excel), Outlook, and database experience
Experience with OpenTable is preferred
Good written and verbal communication skills
Ability to conduct oneself in a patient, polite and professional manner
Ability to work well under pressure and to prioritize work
Self-motivated with an ability to work without direct supervision
Previous food services experience is an asset

Terms:

Applicants must be in Canada

With valid Work Permit or international students in a co-op program

Job Application

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