Conference Services Manager

Physical Requirement:

Medium, work activities include handling loads between 10 and 20 kg

This job position requires physical presence at the designated location.

Accountabilities:

Business Development:

• Manage accounts database and business details efficiently

• Utilize Opera Sales & Catering System for tracking and following up on accounts

• Develop action plans for Social and Events markets aligned with the annual sales strategy

• Identify and recommend prospective customers, ensuring follow-through on potential business

• Coordinate site inspections for community and hotel events

• Achieve and surpass revenue quotas on a monthly and yearly basis

• Engage in networking activities inside and outside the hotel to secure new business

• Maximize rates and NOI using ROI templates

Solicitation:

• Actively seek new business opportunities within established accounts

• Sell and reserve conference rooms, coordinating services for various events

• Negotiate and maximize up-selling and cross-selling opportunities across departments

• Quote and negotiate prices within established parameters

• Prepare and issue contracts and addendums as needed

Relationship Management:

• Act as the ‘Service Champion’ for conference services, providing excellent hospitality

• Serve as a liaison between the hotel and groups, ensuring smooth event execution

• Manage customer communications and execute event planning for group bookings

• Provide exceptional customer service and knowledge of hotel facilities to potential clients

• Conduct pre- and post-conference reviews with clients

• Foster professional communication with all departments

• Assist the sales team in acquiring and closing business

• Support hotel service and relationship strategy to drive customer loyalty

• Develop relationships within the community to expand client base

• Departmental Execution & Planning Excellence:

• Plan group food and beverage events, ensuring compliance with regulations

• Act as onsite contact for assigned groups, producing necessary documentation

• Lead meetings to provide an operational overview of upcoming events

• Monitor and manage contracted room blocks

• Enforce contractual policies

• Attend pre-conference meetings to confirm details

• Ensure special arrangements are documented properly

• Team Commitment and Collaboration:

• Collaborate with resort leadership to enhance group event offerings

• Monitor trends in group food & beverage, technology, and service delivery

• Effectively communicate guest feedback to leadership

• Represent the Director of Sales as needed

• Manage the conference events planning team

• Encourage growth and development of team members

• Empower teams to improve guest service performance

• Follow hotel policies and procedures

• Collaborate with remote group sales team members

• Ensure group billing is coordinated with Finance

• Participate in Banquet and Event preparation and execution

• Actively participate in meetings and projects assigned by the Director of Events & Conferences

Ideal Candidate:

• Post-secondary education and preferably a Hospitality Management Degree or Post-Secondary Degree

• Minimum five years experience in hotel catering/sales, additional experience in the hospitality industry, an asset

• Demonstrated ability to plan and execute events effectively with attention to detail and organization

• Extensive food & beverage knowledge on the convention/banquet floor is necessary for familiarization of meeting room set-ups, exhibits, banquet set-ups, etc.

• Ability to create and effectively manage the change process in BEO, Group recap, and other event-related organization communications

• Energetic, outgoing with a positive attitude, driven to deliver elevated guest experiences

• Excellent upselling, negotiation and closing skills with effective communication, both written and verbal

• Focused, highly responsible self-starter and collaborative team player with the ability to deliver results in a time-sensitive environment

• Possesses technical skills with hotel booking systems, specifically Opera, is an advantage

• Advanced proficiency with office systems required, such as Microsoft Office and Excel

• Some knowledge of current hospitality industry trends, an asset

• Ability to work varied hours, meet with clients and participate in events, including, but not limited to, evenings and weekends

Salary/Wage

65,000

Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes

** Only qualified applicants will be contacted for an interview.

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