About the Role
Imagine arriving to work at a stunning slope-side hotel after lapping one of our three mountains on your Mountain Bike or the luxurious Golf course in the mountains. We are looking to recruit Bell Attendants for the upcoming Summer. The Bell Attendant plays an integral role in the Guest Services Team, whose main objective is establishing a positive experience and being well looked after from arrival to departure. As the first and last impression of the hotel, this high visibility profiled department carries a special responsibility. The Bell attendant may be stationed inside or outside the entrance to the hotel to greet guests with a warm, welcoming smile. Loading and unloading luggage from vehicles, Bell Attendants answer general inquiries about the hotel and resort. Greet each guest by name. The Bell Attendant transports luggage to the guest room for arrivals, transports luggage for departing guests to the hotel entrance or into temporary storage and provides arriving guests with a hotel orientation. The individual may also be responsible for car jockeying a guest’s vehicle upon arrival and departure. If this sounds like the ideal work environment, fill out an application to work, live, and play where you belong.
Requirements
Responsible for delivering a range of guest-facing services seamlessly and professionally, including, but not limited to:
Keep the health club presentable and readily stocked with items such as folded pool towels
Monitor Common area stations such as Gym & guest common areas.
Conduct parking lot sweeps for valid parking passes and garbage pickup
Keep the front entrance fresh and welcoming to guests throughout the season, including sweeping and shoveling dependent on the season and emptying outdoor guest ashtrays
Run amenities as listed on amenity convenience cards, as required
Other duties as required
Overlook Luggage carts are in hotel entrances at all times
Assisting our Bike valet with storing Mountain Bikes, as well as handing out to the clients
Guest Experience:
Maintain a professional appearance and friendly presence within the Front Office areas.
Act with professionalism and provide a service standard that elevates the guest experience
Answer the telephone with a pleasant manner and approved verbiage, directing calls appropriately
Act as an ambassador of the Hotel & Sun Peaks Resort, as prompted by guests for direction and insight on internal and external events
Interact with the guest throughout their stay
Drive customer loyalty by building individualized connections with guests
Ideal Candidate:
Experience within a Front Office team or equivalent customer-facing role with an understanding of the guest service processes
A working knowledge of hotel systems, specifically Opera, would be a substantial benefit
Proficiency with computer systems, such as Microsoft Office
Post-secondary education in hospitality or a related field would be an advantage
Professional, well organized and delights in providing exceptional guest service by anticipating guest needs with strong interpersonal skills
A valid BC Class 5 driver’s license or equivalent
Ability to frequently lift up to 75 pounds (34kg). Often standing and walking throughout shift with occasional kneeling, pushing, pulling, and ascending stairs
Salary/Wage
16.75
Accessible Employer: Yes
Open to International applicants with valid Canadian Work permits: Yes
Job Application
Please complete the form to apply for a position.
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