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Administrative Support Coordinator

Vancouver, BC, Canada

Job Type

Full Time

Workspace

On-Site

About the Role

YOUR ROLE as the Administrative Support Coordinator is to manage the flow of timely and accurate information and documents, in particular between Vancouver team members and Crew, as well as to assist guests as needed. You will also act as the Receptionist and Office Coordinator. Your duties include but are not limited to:

– Greeting and monitoring all visitors to the office (Couriers, Crew, Suppliers, Guests)
– Managing outgoing and incoming documents to/from Crew in the most efficient and cost-effective way possible
– Assisting Crew and Guests with the localization and retrieval of lost items
– Compiling Tour Reports and Traveller Feedback for review by other team members

Requirements

  • Coordinate all extended appointments and crew visits to the office

  • Monitor and order office supplies during season as needed

  • Monitor and order tour supplies during season as needed and return of unused supplies

  • Update non-manifest tour documents, such as tour websites

  • Monitor/Chase Documents to be completed by Crew and flag issues to Crew Team Leader

  • Track, retrieve & arrange for return of lost items in the fastest/most efficient/cost effective way

  • Compile E-TFF (Traveller Feedback) scores and comments and flag issues to Director of Operations

  • A full job description will be supplied at time of interview, if you are successful in meeting criteria.

ABOUT YOU:

  • Highly organised, detail oriented and with exceptional problem-solving/analytical skills

  • Capable of multitasking, working under pressure and in a fast-paced, changing environment and taking initiative with little/no input from management

  • Able to communicate professionally with people of all ages and all backgrounds

  • Able to work independently and to be part of a team

  • Excellent computer skills, in particular Word, Excel, Outlook

  • Knowledge/Experience of the Travel Industry and systems an asset

  • Knowledge of tourist destinations in Canada and Alaska and North America an asset

  • Data entry/front desk experience an asset

  • Experience dealing with customers from Australia, New Zealand and the UK an asset


NB: Due to the cruise schedule, this position will require working Tuesday to Saturday during the season (May to September). Overtime and other week-end work might be required on occasion and must be pre-approved by the Director of Operations.


Salary/Wage

50K-55K


Accessible Employer: Yes

Open to International applicants with valid Canadian Work permits: Yes

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